ВЕСТНИК Санкт-Петербургского университета. Серия менеджмент.
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Published since 2002
Frequency: 4 issues per year
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Issue 2, 2004

Nodelman V. A. Evolution of Total Quality Management (TQM)Theory

This article is devoted to one of the most popular management concepts of 1990s — TQM. A polysemy of «quality» definition and its principal features are presented in the first part. The emergence and development of TQM concept are discussed for deeper insight into its essence. The final part presents the evaluation of the contemporary stage of the TQM concept development.

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Released: Issue 2, 2018
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